Web based help desk software is a software found on the net that contains various features which can help individuals in the daily chores of their lives. Help desk basically means a place where an individual can rush in with his or her problems. These problems can be related to computers, gadgets, other appliances and products. Help desk is meant to offer quick solutions and guide the concerned individuals through their problems.
How does help desk work?
Large help desks have their work divided according to the problems and needs. One part of the help desk looks after problems related to personal computers, desktops and laptops. Similarly, other parts of the help desk look after the other problems related to the servers, networks and other appliances. Those behind the help desk provide the basic guidance by consulting the databases. In modern times, this process has become a lot smoother and easier with the advent of computers and the help software application.
As soon as a distressed individual gives a call to the help desk, it starts working. It starts tracking the issue at the onset of the call. If the problem cannot be traced at the first instant then the problem is directed to the more advanced levels where the professional experts deal with different specific software and are sure to provide a solution to the problem being faced.
Types of help desk software
The various types are:
- ITSM: ITSM or Information Technology Service Management is web based helpdesk software made by Epicor. This software handles problems related to configuration management.
- Easy Manage: Another such web based help desk software is Easy Manage. This software looks after problems related to configuration, distribution and service level. It analyses the situation and offers instant solution.
- Footprints 9: This helpdesk software runs a portal where the distressed individuals facing a glitch can troubleshoot their problems by themselves. This software works on a number of operating systems like Windows, Linux and Oracle.
The best part of these web based software is that most of them are easily downloadable and are free.